Cockpit is your comprehensive and customized solution to manage every aspect of your customer service. Customer support software becomes simpler, more personalized and more efficient.
From ticketing to analyzing your customer support software performance, including clients’ reviews responses, translation, call analysis, purchase order entry, AI-powered writing assistance or automation of repetitive tasks, everything is grouped in one interface.
Your entire customer service united in one tool
Teams freed from time-consuming tasks
Better visibility to manage your performance
Consistent customer relationships, even during rush periods
Key features
- Centralize your customer interactions : All your messages are grouped in one platform: emails, SMS, calls, forms, reviews, social media...
- AI handles the first steps : Sentiment analysis, ticket categorization, message summary, translation, ticket assignment, and response generation. Your team focuses on their core business.
- Optimize your review responses : Simple reviews are handled automatically. The most sensitive ones are escalated to your advisors.
- Transform every call into an improvement opportunity : Transcription, summary, tone analysis and procedure compliance: every call becomes a learning source.
- Analyze and manage your customer service in real-time : A dynamic dashboard to adjust your resources and improve your customer support software management.
- Integrate useful tools for your customer service : Cockpit connects to your internal systems to automate actions: invoice sending, purchase order entry, etc.
They already use Cockpit for their customer support software
