CX data is a goldmine for your business. This data gives you a complete view of your activity to anticipate your customer relationship management. With faibrik, all your customer interactions are transformed into actionable insights compiled in personalized reports with CX analytics.
Identify friction points as soon as they emerge
Adjust your resources according to activity evolution
Implement corrective actions without delay
Make strategic decisions based on reliable and objective data
Key features
- CX analytics dashboard : Instantly visualize all your essential KPIs: average response time, resolution rate, request volume, customer satisfaction...
- Response time tracking : Measure your first response, resolution and closure times.
- Trend analysis : Anticipate activity peaks and optimize your resources based on historical and seasonal trends.
- Contact reason analysis : Automatic categorization of customer requests to identify recurring problems.