Your agents juggle between multiple tools:
One platform for emails, another for chat, a third for phone calls. This multiplication of interfaces wastes time and hurts efficiency.
With an omnichannel customer support solution, all your channels are unified in one interface. Your teams save time, your customers receive faster and more personalized responses.
Reduce response times by eliminating back-and-forth between tools
Never let any request slip through the cracks, even during busy periods
Give your agents context with interaction history across all channels
Unify your exchanges for more consistent and human customer relationships
Your omnichannel customer support handles each channel in a unified interface.
Messaging
- SMS Mode
- Live Chat
- Contact form
Social media
- Messenger
Review platforms
- Trustpilot
- Société des avis garantis
- Avis Vérifiés
- App Store
- Play store
Telephony
- Aircall
- Avaya
- Hermes
- Vicidial
Documents
- Photos
- Audio