Haute Savoie Habitat, a public housing office managing over 20,000 properties, faces a challenge common to many social landlords: a constant flow of tenant inquiries across multiple communication channels (emails, phone calls, mobile app, social media…).
Many of these requests involve recurring questions that already have answers in the FAQ section on their website. However, this resource remains largely unused, leading to an overloaded Tenant Relations Center handling repetitive requests and low-value tasks.
The solution
An intelligent AI chatbot available 24/7, capable of automatically answering common questions.
- Quick deployment with a custom solution
- French AI technology
- Knowledge base indexing existing web pages, internal documentation, and specific procedures
- No-code solution: add and update documents without technical skills
The benefits
Instant answers and satisfied customers
One-click content addition
Advisors focus on high-value requests
Over 3,000
responses sent
Over 99%
positive feedback
Technical details
The AI chatbot uses latest-generation LLMs (Large Language Models) combined with advanced RAG (Retrieval-Augmented Generation). It understands context and request sentiment, adapting responses accordingly.
Future developments
- Chatbot access through other channels like WhatsApp.
- The AI chatbot becomes an AI agent capable of accessing personalized tenant information to respond in a more targeted way and escalate to an available advisor.