Bis Electric, a leading French distributor of electrical equipment online, needed to efficiently manage over 400 monthly customer requests on ManoMano and ManoMano Pro marketplaces while maintaining impeccable service levels.
Ticket analysis revealed a major inefficiency: 85% of requests concerned invoice sending only. Every day, support teams had to manually process dozens of identical requests instead of relying on invoice automation, following a laborious and repetitive process. The company was losing several days of qualified work per month on purely administrative activities, limiting its ability to develop new services and support marketplace growth.
The solution
Invoice automation by intelligently connecting customer communication channels to Bis Electric’s billing system.
- Marketplace request centralization
- Ticket analysis with AI
- Magento CMS connection
- Automated invoice generation and sending with personalized responses
The benefits
Advisors can focus on high-value tasks
Customers receive their invoices faster
Automatic scalability to support growth
Several days of work saved per month
The freed time enabled opening a WhatsApp channel for improved customer relations
Technical focus
Using RPA (Robotic Process Automation), invoice automation is fully managed even when the invoice isn’t immediately available. The AI agent connects to the CMS like a human to generate the required invoice and, if unavailable, triggers an automated follow-up process until the document is issued.
Future developments
The same approach could be extended to other repetitive, low-value processes, such as sending return labels or order tracking. Invoice automation is just the first step toward smoother and more intelligent customer interaction management.