In customer service, a large portion of time is consumed by repetitive and time-consuming tasks. Essential actions, but ones that occupy your teams at the expense of complex, urgent, or sensitive requests. This is where automated customer service comes in. Thanks to artificial intelligence, you can delegate to machines everything that can be automated, without sacrificing quality.
You're freed from time-consuming, low-value tasks
Enhanced responsiveness across all channels
Teams motivated by more stimulating tasks
Reduced stress during peak periods
Key features
- Customer review responses : Manage your online reputation efficiently by dedicating time to complex situations and automating the rest.
- Invoice sending : No more time wasted searching for and sending customer invoices - AI handles everything.
- Purchase order entry : Avoid human input errors with automation.
- Recurring request processing : FAQ, order tracking, address changes... everything is handled by automated customer service