Your support team deserves an assistant up to the challenge. An autonomous agent is a smart partner capable of handling complex tasks without constant supervision. More than a chatbot, it’s an intelligent assistant acting in the best interest of your business and your customers.
What’s an autonomous agent?
An autonomous agent is software that uses artificial intelligence to interact with its environment, make decisions, and act independently based on predefined objectives. Its goal is to operate without human intervention while maximizing customer satisfaction and operational efficiency.
In customer service, an ai agent can connect to your CRM, CMS, ERP, or helpdesk tools to provide highly personalized responses. It can perform concrete actions like sending documents, tracking orders, processing refunds, or updating customer information.
Want to learn more about autonomous agents? Read our dedicated article.
Key features
- Available 24/7 : Your ai agent works non-stop, handling requests in real time and solving complex problems even outside business hours.
- Deep personalization : Connected to your information systems, the autonomous agent accesses customer data to deliver contextualized responses and perform personalized actions.
- Unlimited scalability : Unlike human teams, your autonomous agent can manage an unlimited number of simultaneous requests without losing quality.
- Customer Case: Haute Savoie Habitat : Connected to internal tools, the ai agent developed for Haute Savoie Habitat accesses customer information directly to provide genuinely useful responses. It can leverage the knowledge base, business software, or even search the web to find the right information. Far beyond a simple chatbot, it’s a true intelligent assistant built for the complexity of daily operations.