Turnover, training, activity peaks, procedures… several elements can shake up your customer service or call center.
With AI-powered call monitoring, you automatically analyze 100% of calls to detect what works, what’s stuck and how to continuously improve customer experience. No more manual listening: you have a clear, global and objective view of what’s happening in your customer service.
Increased customer satisfaction through automatic friction point detection
Fast and targeted agent skill development based on their real conversations
Teams aligned on best practices and quality standards
Precise management through clear and actionable indicators
Key features
- Automatic call transcription and analysis : Each interaction is automatically transcribed and analyzed by our AI (emotion, call reason, interaction quality...)
- Procedure compliance verification : Call monitoring automatically checks if your agents follow established scripts and procedures.
- Sentiment and satisfaction analysis : AI evaluates tone, emotion and customer satisfaction throughout the interaction.
- Advanced dashboards and reporting : Visualize your team's performance with customizable key indicators.