faibrik places artificial intelligence at the center of your customer relationships with its comprehensive, personalized and omnichannel customer service software.
Our platform allows you to manage all aspects of your customer relationships. Thanks to AI, your team gains efficiency: it personalizes each interaction, accelerates ticket management and focuses on high-value tasks.
Our customer service software is built on 5 key pillars
Artificial intelligence: sentiment analysis, categorization, prioritization, ticket assignment, request summaries, automation and response generation. AI analyzes and pre-processes your requests to simplify customer relationship management. Learn more…
Omnichannel: centralize all your customers‘ messages regardless of the communication channel: email, live chat, social media, marketplace, contact forms, calls. Learn more…
Integration: our customer service software integrates natively with your daily tools. No need to navigate between your tools, our AI searches for information in the right place for you. Learn more…
Automation: let AI handle low-value tasks to free up time for your teams, so they can focus on what really matters to your customers. Learn more…
CX analytics: analyze your customer relationship management data to identify improvement areas and ensure consistent customer service quality. Learn more…
Why choose our customer service platform ?
Artificial intelligence automates repetitive and time-consuming tasks, freeing up your teams to focus on complex, high-value challenges.
This omnichannel, integrated and automated approach enables you to be more responsive and available, directly impacting your customers’ experience and satisfaction.
Fully customizable to your specific needs, the platform continuously evolves to adapt to new market trends and expectations.