Review management plays a key role in loyalty, brand image, and conversion. 75% of consumers read reviews before making a purchase (source: Baromètre Avis Vérifiés by Skeepers 2024). And a relevant response, even to a negative review, can change a customer’s perception and reassure future buyers.
But responding to every review, on all platforms, in a personalized way? That’s time-consuming… That’s where fAIbrik comes in.
Our AI helps you automate and personalize your review management to protect your online reputation without exhausting your teams.
100% of reviews handled, even during busy periods
Your teams have more time for complex case resolution
Stronger brand image through consistent and professional communication
Actionable insights for your product, marketing, or field teams
Key features
- Centralized multi-platform review management : centralize all your reviews in one interface and gain complete visibility.
- Automatic sentiment analysis : every review is analyzed to detect tone and severity. The AI knows when to respond automatically and when to alert a human.
- Personalized response generation : every response is unique and personalized based on context and your brand voice for effective review management.
- Automatic problem escalation : a critical review about a store or service? It's automatically escalated to the relevant team for quick resolution.
- Automated competitor benchmarking : automatic monitoring of your direct competitors' reviews to identify best practices and improvement opportunities.