Support ticketing system management isn’t just about responding to a request. Before getting there, you need to: sort, analyze, prioritize, understand the need, sometimes translate, then forward to the right person. A time-consuming process, often frustrating for both teams and customers.
With fAIbrik, artificial intelligence handles all the pre-processing work so your teams can dedicate their time to ticket resolution, without going through the analysis phase.
Reduced processing time through automatic ticket analysis
Faster and more personalized responses for increased customer satisfaction
Multilingual customer service without changing teams
Better distributed workload for more efficient teams
Key features
- Complete AI pre-processing : Sentiment analysis, prioritization, categorization, summary, translation and ticket assignment... At a glance, your team has all the necessary elements for support ticketing system management thanks to AI.
- Message translation : Ticket translation, context-appropriate response suggestions... Language no longer slows down your service.
- Response generation : AI suggests a ready-to-send response, written in your brand's tone. Your teams can edit it or send it as is.
- Customer history : Each ticket is enriched with interaction history and data from your tools for always relevant responses.