On Thursday, September 11th, we hosted a highly anticipated webinar on AI in customer service. Far from empty promises and theoretical discussions, our goal was clear: show you how AI is concretely transforming customer relationships today.
Three complementary experts shared their vision and real-world experience:
Jérôme de Nomazy (co-founder of fAibrik) for technical expertise
Lobna Calleja (former HR Director and AI trainer, “Besoin de rien, envie d’IA”) for human challenges
Stéphane Ronteix (President of Citizen Call) for operational approach
In one hour, gain the insights needed to design your AI implementation strategy, deploy it effectively, and bring your teams along in the changes it brings. All illustrated with real use cases and concrete examples.
The webinar was also an opportunity to unveil the results of our survey conducted with Citizen Call on AI adoption by French companies.
The key figure to remember? 1 in 3 companies already uses AI agents in their customer service.
A strong signal that confirms what we’re seeing in the field: AI is no longer a technology of the future, but an operational reality already transforming the most effective customer service operations.
Want to access the complete webinar replay and detailed survey results?
Fill out the form by scrolling down the page or contact us directly.
Three key learnings from the webinar
To get all our tips, concrete examples, and best practices, you should definitely watch the full webinar replay! Below, we share a simple summary of the webinar.
AI agents use cases in customer service
From simple chatbots to sales agents: AI agents provide fluid and natural conversations to your customers. They leverage your knowledge base and customer data to deliver fast and accurate responses.
Concretely, AI agents excel at:
- End-to-end customer support, from simple inquiries to sales
- Quality monitoring of phone calls to optimize your customer experience
- Automatic processing of recurring requests (invoice requests, purchase order entry, etc.)
Operational AI implementation
Here are two of the four steps for successfully implementing an AI-enhanced customer service described during the webinar replay.
Define clear business objectives: AI must address specific business challenges, aligned with your company strategy. Productivity gains, improved customer satisfaction, cost reduction… Be specific about your expectations.
Structure your knowledge base: Artificial intelligence only reveals the quality of your data. A complete, up-to-date, and well-organized knowledge base is the prerequisite for any successful automation.
How to bring your teams on board the AI transformation
Best practices for successful AI implementation at the HR level include:
- Make AI a company-wide project: not just HR or IT, so every employee feels involved
- Communicate the vision clearly: objectives, expected results, impact on positions… Identify ambassadors among the three types of employees facing change: to set up an ambassador program
How to access this webinar replay?
Fill out the form associated with this article and we’ll send you the webinar replay along with the results of our survey with Citizen Call. You’ll leave with best practices for implementing artificial intelligence in your customer relations, illustrated with concrete examples.
Contact the webinar experts
Jérôme de Nomazy, co-founder of fAibrik
For technical topics and setting up your AI solution, click here: https://faibrik.com/contactez-nous-faibrik/
Lobna Calleja, former HR Director and AI trainer
To facilitate AI adoption and organizational transformation (consulting, training, conferences), click here: https://www.linkedin.com/in/lobna-calleja-ben-hassine-95245826/
Stéphane Ronteix, President of Citizen Call
For strategy topics and AI deployment support, click here: https://meetings.hubspot.com/s-ronteix