The AI-powered customer service platform built around you
Why settle for a one-size-fits-all platform?
Centralize your requests and documents, respond to and inform your customers around the clock, guide your agents through your procedures, and analyze 100% of your interactions. With fAibrik, build the platform you need by assembling the right modules. Connect your tools and scale your platform as your challenges evolve.
Your needs, your custom platform
Our results
Our modules
Cockpit
Emails, calls, chat, social media, marketplaces, reviews, and incoming documents: all in one interface. AI understands, drafts, and automates what it should.
FAIQ
FAIQ answers your customers day and night using your content and provides updates on their personal accounts. It hands off to an agent when needed.
Kolaig
Kolaig, fAibrik’s internal AI agent, answers your agents’ questions about procedures, guides them step-by-step through each case, and trains them with quizzes.
iQ
iQ evaluates response quality, uncovers what your customers are really saying, and oversees your AI agents across all your interactions.
What they say
“What truly convinced us about fAibrik was its ability to deliver ultra-personalization, far beyond what we imagined.”
“We exceeded all our customer service goals for 2025, even during the year-end peak, our busiest period.”
“fAibrik transformed our customer service.”
“From the scoping phase, the fAibrik team partners with us agilely: listening to our needs, co-creation workshops, and continuous adjustments.”
Our customers’ sectors
Social housing
Process tenant requests and interventions on time.
See the social housing sector→Local authorities
Deliver continuous citizen service, even during crises.
See the local authorities sector→B2B
Free your teams from low-value tasks.
See the B2B sector→E-commerce
Handle activity spikes without compromising quality.
See the e-commerce sector→Retail
Connect stores and HQ through a unified customer experience.
See the retail sector→Let’s build your platform
Thirty minutes is all it takes to identify your pain points and determine which modules address them. You’ll leave with an initial assessment, even if you don’t work with us.