About fAibrik
Our story
fAibrik was founded in Annecy by Jérôme de Nomazy and Pierre Kauffmann, two former IBM colleagues. Their journey began with the very first steps of AI in the enterprise, back in the IBM Watson era, when AI was still an advanced research topic rather than a mainstream tool. This hands-on experience, gained before AI became a mass phenomenon, still shapes how fAibrik builds its platform today.
It was by working alongside our first clients, addressing highly specific customer service needs that often varied from one organization to another, that our core belief took shape: AI only delivers value when it starts with an organization’s real needs, never the other way around. Today, as generative AI has become commonplace, our edge no longer lies in the technology itself. It lies in our decade-plus of expertise and our ability to build, with each client, a platform tailored to their situation, their organization, and their needs, not just another generic tool.
Our values
Four core values guide every decision we make, from designing our modules to supporting our clients day in, day out.
Customization
We don’t sell a rigid product with forced features. Instead, we assemble modules for each client based on their real needs: a platform that adapts to you, not the other way around.
Customer proximity
“Listening and responsiveness are the foundation of a successful client relationship.” We apply this principle first to our own client relationships: we listen to understand their needs before building, and we stay by their side throughout their use of the platform, not just at deployment.
Sovereignty
We build a French platform, designed so every organization retains control over its data and tools.
Innovation
AI evolves fast, and we evolve our modules just as quickly, so our clients always benefit from the most useful capabilities for their customer service, without having to switch tools.
Our mission
Our mission is to give every organization, regardless of size or sector, a customer service platform that truly reflects who they are, with a special focus on public organizations and social housing, where data control is non-negotiable.
We don’t start with a checklist of features to sell. We start with our clients’ business needs: how to centralize their requests, how to free up their agents’ time, how to better understand their customers. From there, we assemble the right fAibrik modules to build a custom platform, not a one-size-fits-all tool they’d have to force-fit into their operations.
By automating what can be automated and simplifying day-to-day customer service management, we free up your teams’ time for what really matters: authentic customer relationships built on listening, not just speed.
Our strengths
Over 10 years of AI expertise in customer service, backed by experts from IBM who understand both the technical and operational challenges of AI and customer service.
Hands-on support that doesn’t end at deployment: our teams stay with you throughout your use of the platform, adjusting it as your organization evolves.
A French, sovereign platform hosted in the EU, ensuring you retain full control over your data.
Customization without the wait: we build your platform in stages, based on your real needs, so you don’t have to wait months for a tool that truly fits.