No IT project required
Upload your documents as they are (Word manuals, sheets, PDFs, with tables and screenshots). Kolaig breaks them into sheets and suggests how to organize the database. You approve, no rewriting needed.
Your procedures are accurate, but impossible to find when your advisors need them?
A 200-page manual, dozens of sheets, updates that take weeks to roll out. Meanwhile, advisors scramble for the right rule with a customer on the line, and the same situation is handled differently from one agent to the next.
Know, act, assist
Three levels, one single source of truth: your documents.
01
Know
your procedures, in one question
Your advisors ask their question in plain language. Kolaig responds in seconds, outlining the steps to follow and citing the sheet behind each instruction. It also trains your teams through quizzes automatically generated from your procedures or targeted by a manager on a specific topic.
Accurate answers in seconds, faster upskilling.
02
Act
the procedure applied to the customer’s case
Kolaig walks through the procedure for the customer’s real case: the conversation, case data, and attachments. What’s already known isn’t re-requested. The advisor validates each step and receives pre-drafted messages to review before sending.
Every case handled the same way: consistently and faster.
03
Assist
the right information during the call
Integrated with your existing telephony, Kolaig tracks the call in real time. It identifies the situation from the first few sentences and displays the correct procedure, including the next step and questions to ask. At the end of the call, the summary and ticket are ready.
The advisor stays focused on the customer, and the procedure comes to them.
Why choose Kolaig?
01
02
Always sourced, never made up
Every answer cites its sheet, and every step in a procedure references the passage that justifies it. If the database doesn’t cover the question, Kolaig flags it and points to the closest sheet.
03
A database that stays up to date
When a document changes, only the affected sheets are reprocessed, related procedures are flagged, and quizzes regenerate. Nothing changes without your knowledge.
04
Sovereign by design
Team in France, EU hosting, with a database isolated per client. Kolaig is available as SaaS, a dedicated instance, or installed in your own infrastructure. Sovereignty and deployment →
Features of your internal AI agent
Know
- Import your documents as-is (Word, PDF, tables, screenshots)
- Automatic breakdown into sheets, with screenshots described without customer data
- Plain-language answers, concise and sourced
- Training quizzes generated automatically or targeted by a manager
Act
- Executable procedures created from your sheets
- Procedure walkthrough for the customer’s case (conversation, data, attachments)
- Pre-drafted customer messages, to review before sending
- Advisor validation for each step
Quality and governance
- Detects inconsistencies in your documents (conflicting deadlines, broken links, missing information)
- Advisor feedback on answers, processed through guided review
- Incremental updates, with a report before each update
- Versioning for sheets and procedures
- Roles and permissions (advisors, management, administration)
- Native integration with Cockpit, directly in the advisor’s workspace
Discover our other modules
Have highly specific needs? Build your ultra-custom solution.
Build your custom solutionFrequently asked questions
What is an internal AI agent for customer service?
It’s an AI assistant for your advisors, not your customers. It answers their questions about your procedures, trains them, and guides them through each case.
What’s the difference between an internal AI agent and an internal chatbot?
An internal chatbot only answers questions. Kolaig goes further: it applies your procedures to the customer’s case, step by step, and supports your advisors even during calls.
Does Kolaig respond directly to my customers?
No. Kolaig is for your advisors only. Messages it drafts for customers are always reviewed and sent by an advisor.
Do we need to rewrite our procedures to use Kolaig?
No. Upload your documents as they are, and Kolaig transforms them into sheets. It also flags inconsistencies and missing information it detects.
How do the training quizzes work?
Quizzes are automatically generated from your sheets or requested by a manager on a specific topic. After each answer, the advisor sees the correction and the relevant sheet excerpt.
What happens when a procedure changes?
Upload the new version of the document. Only the modified sheets are reprocessed, related procedures are flagged, and quizzes update.
Does Kolaig integrate with Cockpit?
Yes, Kolaig is natively connected to Cockpit, directly in your advisors’ workspace.
Is Kolaig available as SaaS or on-premise?
Both, and a third option: Kolaig is available as SaaS hosted in the EU, a dedicated instance (your isolated platform, hosted in the EU by fAibrik), or on-premise in your own infrastructure.