Results achieved by our social housing clients
homes managed with AI trained on social housing terminology
conversations handled per year
of training needed for your teams to get started
What’s the AI optimization potential for your tenant relations?
The challenges of customer service in social housing
Do these tenant relation challenges sound familiar?
A high volume of requests
Every day, your teams respond to hundreds of inquiries, many of them repetitive. But urgent or sensitive cases that require human attention and support are mixed in.
A large number of documents to process
Move-in/move-out documents, responses to SLS and OPS surveys, letters, certificates. During each campaign, the volume of documents to read, verify, and file can overwhelm your teams and slow down processing times.
Highly specific terminology and procedures
Social housing relies on its own regulations, processes, and vocabulary. Your tools must understand these specifics to deliver reliable answers and effectively support your teams.
Long-term tenant relationships
Every interaction shapes how tenants perceive your organization. A fast, clear, and personalized response builds trust, boosts satisfaction, and fosters lasting relationships.
Protecting tenant data
Personal situations, social files, supporting documents: knowing where this data is hosted, who can access it, and under which laws it’s protected isn’t just a detail, it’s a prerequisite.
The question isn’t whether to use AI, but how AI can support your teams without compromising the human touch you provide to your tenants.
Our modules for tenant relations
Every housing provider has its own priorities and pace for adopting AI. Our modules combine to fit your needs on a platform built just for you.
Cockpit
Centralize tenant requests (emails, calls, forms, messages) and incoming documents in a single interface, connected to your ERP and document management system. With AI trained on social housing terminology, Cockpit reads and verifies documents: move-in/move-out files, SLS and OPS survey responses, and automates repetitive tasks so your teams can focus on complex cases.
Explore Cockpit
FAIQ
Answer tenant questions 24/7 and provide updates on their cases once they log into their tenant portal. Your teams are freed from repetitive requests, while human support remains for cases that need it.
Explore FAIQ
iQ
Analyze 100% of your tenant interactions: contact reasons, recurring pain points, response quality from your advisors and AI agents. You’ll know exactly where to act first to improve service quality long-term.
Explore iQ
Kolaig
Help your advisors apply your procedures correctly every day. Kolaig answers their questions, guides them step-by-step through cases, and trains them with quizzes, ensuring responses align with your rules and stay consistent across your team.
Explore Kolaig
Customer story
How did Haute-Savoie Habitat, a social housing provider with 20'000 homes, deploy a conversational agent understood by tenants without losing quality in human support?
- 20'000 homes
- Around 100'000 conversations handled per year
- Less than 1 hour of training to get started
How does this social housing provider manage tenant relations for over 7'000 homes?
“AI doesn’t replace us, it helps us keep offering multichannel support.”
- 7'000 homes
Frequently asked questions
Does fAibrik understand social housing terminology?
Yes, our AI is trained to recognize the sector’s specific terms and processes, not generic customer service language.
Does fAibrik integrate with my ERP and document management system?
Yes, Cockpit connects to your existing tools, both for reading and writing, to centralize documents and tenant files.
Can fAibrik process documents for SLS and OPS surveys?
Yes. Cockpit reads submitted documents in any format, extracts key information, verifies it, and syncs it with your ERP.
Will the conversational agent replace human support for my tenants?
FAIQ handles simple, repetitive requests. Cases requiring real support stay with your advisors, with Kolaig assisting if needed.
How long does it take for my teams to get up to speed?
Less than an hour, based on our clients’ experience in the sector.
Where is my tenants’ data hosted?
In the EU, and the AI processing your exchanges also runs in the EU. You then choose your deployment: SaaS, dedicated instance, or on-premise in your own infrastructure.
Can you respond to public tenders and procurement processes?
Yes. fAibrik participates in public tenders and procurement. We’re also listed on CANUT, allowing you to purchase directly through this buying group without launching a tender.