Built for AI, not retrofitted
Our teams have applied artificial intelligence to customer service for over a decade. While many bolt AI onto existing software, Cockpit was designed from the ground up to understand, draft, and automate.
Our results
100'000
tenant conversations per year (Haute-Savoie Habitat)
0%
error rate on order slip processing (Bruneau)
90%
of customer reviews answered automatically (BUT)
Up to 22'000
requests handled in a single month (Vinatis)
What’s your customer service’s AI optimization potential?
More channels, more formats, more repetitive tasks?
Your teams juggle inboxes, review platforms, attachments, and business tools. They sort, re-enter, copy, and paste. Cockpit brings it all into one place and lets AI handle the repetitive work.
Centralize, understand, automate
Four pillars, one platform.
01
Omnichannel
All your requests, one interface
Emails, calls, contact forms, chat, social media and messaging, SMS/RCS, online reviews, marketplaces. Over 50 channels feed into Cockpit. The 360° customer view compiles every interaction, no matter the channel.
No request gets lost, and your customers never have to repeat themselves.
02
Multiformat
Documents processed like messages
Part of your customer relationship runs through documents: order slips, scanned letters, supporting documents, photos. Cockpit reads them regardless of format, extracts key information, verifies it, and inputs it into your tools.
No more manual data entry, and your systems receive accurate data.
03
Native AI
Understanding before even reading
Every request arrives summarized, categorized by reason, prioritized, and translated if needed. AI analyzes sentiment, routes requests to the right agent, and suggests responses in your brand’s tone, using the customer context and your knowledge base. AI proposes, your agents approve.
Your agents grasp every request at a glance and only need to verify before sending.
04
Automation
Far beyond chatbots
Automating customer service isn’t just about adding a chatbot to your website. Cockpit responds to emails and reviews, processes documents, and acts directly in your systems: modify an order, update a record, trigger an action. You set the rules, Cockpit enforces them with safeguards.
Simple requests are handled around the clock, while complex cases reach your teams.
Why choose Cockpit?
01
02
AI you control
Create your own categories, customize instructions, and select your models, from market leaders or sovereign options. Every automation stays under your control.
03
Sovereign by design
Team in France and EU hosting. Cockpit is available as SaaS, a dedicated instance, or installed in your own infrastructure. Sovereignty and deployment →
They chose Cockpit
Every organization has its channels, tools, and constraints. Cockpit adapts to each.
Haute-Savoie Habitat Omnichannel
How does this social housing provider manage tenant relations for over 20'000 homes?
- 100'000 conversations per year
Bruneau Multiformat
How does this office supplies and furniture leader process its order slips?
“It works incredibly well. There’s a 0% error rate. The tool accurately detects all the information we need to move fast.”
- 150 order slips processed per month
- 70% time saved
BUT Automation
How did this retailer go from 0% to 90% automated responses on customer reviews?
“Thanks to fAibrik, we can respond to all our customer reviews and cover all our stores in terms of review responses.”
- 100'000 reviews handled per year
Vinatis Native AI
How does this online wine sales leader handle activity peaks without compromising service quality?
“fAibrik revolutionized my customer service.”
- 10'000 requests per month on average
- Up to 22'000 requests in a single month
- 7 languages
Features of our omnichannel customer service software
Omnichannel
- Consolidation of all your channels
- 360° customer view across all channels
- CRM, ERP, DMS, CMS, and marketplace integrations : read and write access
- Full request lifecycle: statuses, priorities, escalation, and reassignment
Multiformat
- Reading of documents and attachments (PDF, images, scans)
- Extraction and verification of key data (reference, order number, contact details)
- Automatic data entry into your business tools
Native AI
- Summarization and categorization by reason
- Sentiment analysis and automatic prioritization
- Smart assignment based on skills
- Translation of incoming and outgoing messages
- Responses drafted in your brand’s tone, using your knowledge base
- Choice of AI models, including sovereign models
Automation
- Rule engine by reason, channel, sender, or sentiment, with safeguards (consistency checks, anti-loop, escalation to an agent)
- Automatic responses to emails and reviews
- Direct actions in your business systems
- Customizable and multilingual response templates
Management and administration
- Customizable dashboards
- Graphs generated from a simple sentence
- User roles and permissions, SSO authentication
- Audit log and data governance (retention, purging, anonymization)
Discover our other modules
Have highly specific needs? Build your ultra-customized solution.
Build your custom solutionFrequently asked questions
What is omnichannel customer service?
It’s an approach where customers can switch between channels without having to repeat themselves (their history follows them), and your agents see all interactions in one place.
What is omnichannel customer service software?
It’s a tool that brings all the channels your customers use to contact you into a single interface. Cockpit goes further: it also integrates incoming documents and your business tools, and leverages AI to handle requests.
What does AI do in Cockpit?
It summarizes, categorizes, prioritizes, and translates each request, then suggests responses in your brand’s tone. Based on the rules you set, it can also respond to simple requests on its own, read documents, and act in your tools.
Does AI respond without human validation?
You decide. Each automation is configured by reason, channel, or request type. Otherwise, AI drafts the response and your agent approves it.
Does Cockpit process documents?
Yes. Cockpit reads order slips, letters, and attachments, regardless of format (PDF, image, scan), extracts useful information, verifies it, and can input it into your ERP.
Does Cockpit handle phone calls?
Cockpit integrates with your existing telephony system. Calls are added to the customer history alongside other channels.
Does Cockpit integrate with my CRM, ERP, or CMS?
Yes. Cockpit connects to major business tools (CRM, ERP, DMS, CMS, marketplaces, telephony), including in-house developed tools, with read and write access.
Which AI models do you use?
You choose: models from market leaders or sovereign models, depending on your performance and confidentiality requirements.
Is Cockpit available as SaaS or on-premise?
Both, with a third option. Cockpit is offered as SaaS hosted in the EU, as a dedicated instance (your isolated platform, hosted in the EU by fAibrik), or on-premise in your own infrastructure.