Results Achieved by Our B2B Clients
time saved on processing B2B documents
error rate in detecting key purchase order details
What’s your B2B order processing optimization potential?
The Challenges of B2B Customer Service
B2B customer service has its own rules and expectations:
Relationships built for the long haul
In B2B, every client represents a lasting partnership. The quality of your customer service, responsiveness, and reliability are key to maintaining trust and growing the relationship.
Administrative tasks that tie up your teams
Entering purchase orders, handling requests, verifying information… These repetitive tasks take up a significant portion of your sales administration team’s time, at the expense of higher-value work.
A need for reliability at every step
A data entry error, processing delay, or inaccurate information can disrupt your client’s operations and strain the business relationship. Every interaction must be handled with precision.
High standards for security and compliance
Your clients expect secure exchanges, protected data, and controlled processes. Trust is built on both the quality of your support and the security of the information you handle.
You already know the benefits of AI for customer service: the real question isn’t why AI, but how do I ensure my automations are always reliable?
Our Solution for B2B
Every B2B relationship has its own processes and legacy tools. That’s why we don’t offer a one-size-fits-all tool, but a customizable platform that adapts to your existing sales administration workflows.
Cockpit
Centralize your incoming purchase orders. AI reads and enters them directly into your ERP, with reliable validation of critical details. Your sales administration teams can focus on relationship management with key accounts instead of manual data entry.
Automate your document processingWhat Cockpit does:
- Centralizes and automatically reads purchase orders
- Enters data into your ERP with validation of key details
- Provides a complete history of every interaction with your client accounts
- Integrates with your existing business tools, with your data hosted in the EU
Client Case Study
How does the leader in office supplies and furniture process large-scale purchase orders without risking errors?
“It works extremely well. The error rate is 0%. The tool accurately detects all the information we need to move fast.”
- 70% time saved
- 150 purchase orders processed per month
Frequently Asked Questions
Does fAibrik integrate with my existing ERP?
Yes, Cockpit connects to your ERP to automatically enter processed purchase orders, with validation of critical details.
How does fAibrik ensure such a low error rate on purchase orders?
The automated reading of incoming documents is trained to precisely detect the key details your ERP expects before data entry.
Is my data secure?
Yes, fAibrik offers hosting for your data in the EU, with SaaS, dedicated instance, or on-premise options to meet your security requirements.
How long does it take to implement fAibrik for B2B?
The timeline depends on your sales administration processes and ERP. A scoping call will define the right scope and schedule for your needs.