Reliable answers, never fabricated
FAIQ draws solely from your knowledge base and business tools’ data. If it lacks the information, it doesn’t guess. It hands off to an agent.
Our results
+100
questions handled automatically per day (Eminza)
24/7
availability
What’s your customer service’s AI optimization potential?
Are your agents overwhelmed by repetitive questions?
Where’s my order? When will my invoice arrive? How do I submit a request? FAIQ answers these questions anytime, so your agents can focus on what truly requires their expertise.
One agent, three levels of autonomy
Start with frequent questions, then scale at your own pace.
01
FAQ Agent
Your content, in natural language
Customers ask questions in their own words. FAIQ understands and responds using your knowledge base, and only your knowledge base: FAQs, documents, your website pages.
Common questions get instant, reliable answers anytime.
02
Connected Agent
Answers tailored to each customer’s file
Linked to your business tools, FAIQ provides logged-in customers with real-time updates on their specific situations: order tracking, invoices, deadlines, request progress. The information comes directly from your systems, always up to date.
Every customer gets answers that matter to them, no waiting for an agent.
03
Action Agent
End-to-end handling of simple requests
For actions you authorize, FAIQ completes the entire process: canceling an order, updating contact details, submitting a request. You set the scope; everything else stays with your agents.
Simple requests are fully resolved. Your team retains control over the rest.
Why choose FAIQ?
01
02
Seamless handoff to your agents
FAIQ integrates natively with Cockpit. When a conversation exceeds its scope, the agent takes over with full history, no repetition for the customer.
03
Full control over scope
You choose which topics, data, and actions FAIQ handles. Scale at your own pace, starting with the FAQ Agent.
04
Sovereign by design
Built and hosted in the EU. FAIQ is available as SaaS, a dedicated instance, or deployed in your own infrastructure. Sovereignty and deployment →
They chose FAIQ
Social housing providers and e-commerce players, each rolled it out at their own pace.
Haute-Savoie Habitat
How does this social housing provider serve over 20'000 tenants?
- 20'000 housing units
Touraine Logement
How does this social housing provider serve over 7'000 tenants around the clock?
- 7'000 housing units
Eminza
How does this furniture and decor pure player empower its customers?
“We’ve exceeded all our 2025 customer service goals.”
- +100 questions handled automatically per day
Conversational agent features
FAQ Agent
- Natural language responses
- Multi-source knowledge base (PDF, Excel, audio, web pages, sitemap)
- FAQ embedded on your website
Connected Agent
- Customer identification via their account
- Read-only connection to your business tools
- Personalized answers (orders, invoices, deadlines, ongoing requests)
Action Agent
- Actions in your tools, limited to what you authorize
- Customizable action scope
Deployment & management
- Live chat on your website or WhatsApp
- Handoff to an agent in Cockpit with full history
- Safeguards
- Custom dashboards
Discover our other modules
Have highly specific needs? Build your ultra-custom solution.
Build your custom solutionFrequently asked questions
What is a 24/7 conversational agent?
An AI agent that answers customer questions anytime, in natural language, using your content and data. If a question exceeds its scope, it hands off to an agent.
What are the benefits of a conversational agent for customer service?
Customers get instant answers anytime, agents are freed from repetitive questions, and response quality remains consistent.
Can FAIQ fabricate answers?
No. FAIQ only responds using your knowledge base and business tools’ data. If it lacks the information, it never guesses or sources it elsewhere. It hands off to an agent.
What’s the difference between a chatbot and an AI agent?
A chatbot answers from general content. An AI agent like FAIQ can also access a customer’s file once logged in and, if authorized, perform simple actions.
Which channels is FAIQ available on?
Live chat on your website and WhatsApp.
How do I populate FAIQ’s knowledge base?
Using your existing content: PDFs, Excel files, audio, web pages, or your website’s sitemap.
Does FAIQ integrate with Cockpit?
Yes. FAIQ is natively connected to Cockpit. Any conversation exceeding its scope is handed off to an agent with full history.
Is FAIQ available as SaaS or on-premise?
Both, and a third option: FAIQ is offered as SaaS (hosted in the EU), a dedicated instance (your isolated platform, hosted in the EU by fAibrik), or on-premise in your own infrastructure.