The challenge our clients face
A new advisor or temporary support hired for a busy period often finds themselves alone when handling their first complex requests. They have to dig through a 200-page manual or dozens of sheets, sometimes while the customer waits for an answer.
This mental load slows down response times, increases the risk of errors, and means the same situation can be handled differently from one advisor to the next.
Why an intelligent internal knowledge base matters
Supporting your advisors isn’t about replacing them: it’s about letting them focus on the customer relationship.
Ensure procedures and internal rules are followed, no matter who responds.
Train new hires faster with quizzes built from your own procedures.
Roll out procedure updates instantly, instead of waiting weeks for them to become standard practice.
Our solution to empower your advisors
Every team has its own procedures: Kolaig starts with your existing documents, no IT project required.
Kolaig
Kolaig turns your manuals, sheets, and diagrams into a living knowledge base. Your advisors ask questions in plain language and get answers in seconds, complete with the source document for every instruction. On a case, Kolaig walks through the procedure step by step, using the conversation and customer data, and drafts messages for review before sending. It also trains your teams with quizzes, automatically generated or requested by a manager on a specific topic.
Explore Kolaig- Procedure-based answers in seconds
- Step-by-step guidance tailored to each customer case
- Training quizzes, auto-generated or manager-targeted
- Knowledge base updated with every new document version
- Inconsistency detection in your documents
Frequently asked questions
Does Kolaig replace my advisors?
Kolaig supports your advisors; it doesn’t replace them. It retrieves the right procedure, applies it to the case, and drafts messages, but the advisor always reviews and sends the response.
Do we need to rewrite our procedures to use Kolaig?
Upload your documents as they are (Word manuals, sheets, PDFs), and Kolaig transforms them into actionable cards. It also flags inconsistencies and missing information.
How do the training quizzes work?
Quizzes are auto-generated from your cards or requested by a manager on a specific topic. After each answer, the advisor sees the correction and the relevant card excerpt.
How long does it take for a new advisor to get up to speed with Kolaig?
The timeline depends on the complexity of your internal procedures. A quick alignment call with our team will estimate the onboarding time for your organization.
Is this need limited to large teams?
Service consistency is a priority as soon as a team has multiple advisors, regardless of sector or organization size.