Results achieved by our retail clients
stores managed from a single platform
customer reviews processed annually
of automated responses to customer reviews
The challenges of retail customer service
Do these retail customer service challenges sound familiar?
Every store’s reputation
A single negative review doesn’t just impact one location; it can affect your entire brand’s image. Responding quickly to reviews and understanding the root causes of dissatisfaction is now as critical for your reputation as it is for customer acquisition and retention.
A consistent customer experience across your network
Your customers expect the same level of service at every store. To ensure this consistency, you need to identify each location’s strengths and areas for improvement while maintaining an overarching view of your network.
Customer relationships that extend beyond the purchase
Delivery, returns, warranties, customer service, or product availability: the experience doesn’t end at checkout. The quality of post-purchase support directly influences satisfaction, loyalty, and advocacy for your brand.
Thousands of customer insights waiting to be leveraged
Every day, your customers tell you what’s working and what needs improvement in your stores. But the volume is often too large to analyze manually, leaving valuable opportunities for improvement untapped.
You already know the benefits of AI for customer service. The real question isn’t why AI, but how to scale it across your entire store network.
Our modules for retail customer service
Every store network has its own organization, processes, and priorities. That’s why we don’t offer a one-size-fits-all tool, but a modular platform that adapts to your network, your number of locations, and your specific challenges.
Cockpit
Centralize customer reviews from all your stores in a single interface, powered by three key levers.
- Personalization : Brand-aligned responses tailored to each review
- Automation : Positive and no-comment reviews are automated (from 0% to 90% of responses), while your team handles sensitive reviews faster with AI assistance
- Reporting : A monthly performance report per store, with local competitor benchmarking
iQ
Analyze 100% of your customer reviews to pinpoint each store’s key friction points. Track recurring issues at every location, measure the impact of your actions, and maintain both a global and local view to standardize quality across your network and share best practices.
Explore iQ
Customer case study
How BUT transformed its brand reputation by managing customer reviews
“With fAibrik, we can respond to all our customer reviews and cover every store in terms of review responses.”
- Over 300 stores
- 100'000 customer reviews processed annually
- From 0% to 90% of automated responses
Frequently asked questions
Does Cockpit only help with reviews, or does it cover the broader in-store customer experience?
For this sector, Cockpit leverages your customer reviews, the richest, most up-to-date signal of what’s really happening in-store (reputation, experience, post-purchase service). By centralizing and analyzing these reviews, Cockpit helps you manage your entire retail customer service.
Does Cockpit allow performance comparisons between my stores?
Yes, the monthly performance report lets you compare your locations against each other and against local competitors.
Does Cockpit analyze review content, or just volume?
Yes, iQ analyzes the verbatims in your reviews to identify recurring pain points and strengths at each store, not just the number of reviews.
How long does it take to roll out Cockpit across my entire store network?
The timeline depends on the number of stores and review platforms to connect. An initial scoping call will define a tailored scope and schedule.