The challenge our clients face
Agents spend too much time sorting requests, copying information from one document to another, or answering the same question for the hundredth time.
These tasks don’t require real judgment, yet they consume valuable time that could be spent on requests that truly need it. Over time, they also become a source of frustration.
What should you automate?
A repetitive task is an action your teams perform the same way, regardless of the customer. Not all tasks can be automated in the same way:
What can be automated immediately
Answers to frequent questions, based on your content, and sorting incoming requests.
What can be automated once your tools are connected
Responses that require customer data (order tracking, invoices, deadlines) and entering incoming documents into your systems.
What remains in the hands of an agent
Sensitive situations, decisions, anything that requires empathy and real human judgment.
You set the balance, based on your organization and your confidence in automation.
Our solution for automating your customer service
You decide what gets automated, and how fast. Cockpit automates the handling of incoming requests, while FAIQ answers and assists your customers directly.
Cockpit
Cockpit summarizes, categorizes, prioritizes, and translates every request as soon as it arrives. It responds to emails and reviews, reads and processes incoming documents, and takes action directly in your tools (updating records, triggering workflows). You set the rules, Cockpit enforces them with safeguards, and your agents retain control over cases that require real judgment.
Explore Cockpit- Automatic sorting, categorization, and prioritization of incoming requests
- Automated responses to emails and reviews
- Automatic reading and processing of incoming documents, in any format
- Direct actions in your business tools
- Rules and safeguards: you decide what gets automated
FAIQ
FAIQ, your 24/7 conversational agent, answers your customers’, tenants’, or users’ questions using your content and provides personalized updates once connected to their customer accounts. For actions you authorize, it handles simple requests end-to-end. It relies solely on your knowledge base and data, and escalates to an agent when a question falls outside its scope.
Explore FAIQ- FAQ agent: natural-language responses based on your content
- Connected agent: answers tailored to each customer’s account
- Action agent: end-to-end handling of simple requests, within your defined scope
- Seamless handoff to an agent in Cockpit, with full history
- Live chat on your website or WhatsApp
Results achieved by our clients
time saved on processing purchase orders
questions handled automatically per day
of invoice sends automated
What’s your customer service automation potential?
Customer story
How did an electrical equipment retailer automate 85% of its invoice requests on ManoMano?
Bis Electric received over 400 requests per month on its marketplaces, 85% of which were simple invoice requests. Each was processed manually until fAibrik’s AI connected directly to Bis Electric’s CMS and invoicing tool to handle them automatically.
- 85% of ManoMano tickets automated
- A WhatsApp channel launched thanks to time saved
How does this furniture and decor pure player make its customers more self-sufficient?
“We’ve exceeded all our customer service goals for 2025.”
- +100 questions handled automatically per day
Frequently asked questions
Should I automate all my requests?
You choose what to automate: frequent responses, request sorting, document processing. The rest remains handled by your teams.
Does customer service automation degrade response quality?
Every generated response aligns with your brand’s tone, and sensitive cases are routed to an agent rather than handled automatically.
Can FAIQ take actions, not just answer questions?
Yes: for actions you authorize, like canceling an order or updating contact details. You define the scope, and everything else stays with your agents.
Does Cockpit integrate with my existing business tools?
Yes, Cockpit connects to your business tools (CRM, ERP, DMS, CMS, marketplaces) for both reading and writing, without requiring a rebuild.
Is this need relevant regardless of my industry?
Yes, automating low-value, repetitive tasks is a cross-industry need, no matter your request volume.