Terms and Conditions of Use for the Faibrik Website

Last updated: October 9, 2026

Preamble

These Terms and Conditions of Use (hereinafter the "T&Cs") govern access to and use of the corporate website of Faibrik, available at www.faibrik.com (hereinafter the "Site").

Use of the Site is subject to these T&Cs. By browsing and using the Site, you are invited to review them.

Article 1. Purpose and Scope

These T&Cs set out the conditions under which any user may access and browse the corporate website of Faibrik.

The Site presents Faibrik, its business as a software publisher specializing in customer relationship solutions, and its offerings.

These T&Cs apply solely to Faibrik’s corporate website.

Article 2. Legal Information

Details regarding the Site’s publisher and hosting provider are also available in the Legal Information section accessible from the Site.

The Site is published by:

SAS Faibrik, a simplified joint-stock company with a share capital of €300,550
Registered office: 2 rue des écureuils, 74940 Annecy, France
Registered with the Annecy Trade and Companies Register under number 841 507 254
VAT number: FR65841507254
Contact email: contact@faibrik.com

Editor-in-Chief: Jérôme de Nomazy

The Site is hosted by:
OVH SAS, 2 rue Kellermann, 59100 Roubaix, France. Data is hosted in France.

Article 3. Definitions

Site: Faibrik’s corporate website, accessible at the address mentioned in the preamble.

User: Any individual who accesses and browses the Site, whether for professional or personal purposes.

Content: All elements comprising the Site, including texts, images, graphics, logos, icons, videos, sounds, databases, and software.

Article 4. Access to the Site

The Site is freely accessible to any User with an internet connection. Costs related to this access (hardware, software, connection) remain the User’s responsibility.

Faibrik strives to ensure continuous access to the Site but does not guarantee uninterrupted availability. Faibrik reserves the right to suspend, interrupt, or restrict access to all or part of the Site without prior notice or compensation, particularly for maintenance, updates, or technical reasons.

Article 5. Use of the Site

You agree to use the Site in accordance with these T&Cs, applicable regulations, and the rights of third parties.

You are prohibited from:

Disrupting, slowing down, or hindering the operation of the Site or its connected servers and networks;

Attempting to access the Site, its systems, or data without authorization, by any means;

Extracting, reusing, or reproducing any or all of the Content except as permitted by law or by Faibrik;

Using bots, scripts, crawlers, scrapers, or any other automated process to access, extract, or systematically collect Content from the Site, unless expressly authorized by Faibrik or permitted by law;

Submitting unlawful, defamatory, or infringing content via the Site’s contact forms or spaces.

Article 6. Intellectual Property

Faibrik holds intellectual property rights or usage rights over all Content on the Site, as well as the trademarks, names, logos, and distinctive signs featured, including the "Faibrik" brand.

Any reproduction, representation, modification, publication, adaptation, or exploitation of any or all of the Content, by any means, is prohibited without Faibrik’s prior written consent, except as provided by law.

Unauthorized use of the Site or its Content may result in legal action and constitute an infringement of Faibrik’s intellectual property rights.

Article 7. Contact Forms

The forms available on the Site allow you to contact Faibrik or request a demonstration or additional information.

Using these forms does not create any contractual obligation on Faibrik’s part.

You agree to provide accurate information and not to submit any unlawful content or content that infringes on the rights of third parties.

Article 8. Personal Data and Cookies

When browsing the Site or using its forms (including contact or demo request forms), Faibrik may collect and process personal data about you. For these Site-related processes, Faibrik acts as the data controller.

These processes are carried out in compliance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and Law No. 78-17 of January 6, 1978, as amended. Details on data collection, purposes, retention periods, and your rights (access, rectification, erasure, objection, restriction, portability) and how to exercise them are outlined in the Privacy and Cookies Policy: www.faibrik.com/en/privacy-policy.

The Site may use cookies and trackers. Their use and how you can manage your consent are described in the same policy under the Cookies section: www.faibrik.com/en/privacy-policy#cookies.

For any questions regarding personal data, you may contact Faibrik at: dpo@faibrik.com.

Article 9. Hyperlinks

The Site may contain links to third-party websites. Faibrik has no control over these sites and disclaims all responsibility for their content, availability, or use.

Creating a hyperlink to the Site is permitted provided it does not infringe on Faibrik’s rights, image, or reputation, or create confusion about the origin of the content or imply a relationship between Faibrik and the third-party site.

Faibrik reserves the right to request the removal of any such link if it could harm its interests.

Article 10. Content and Informational Nature

Information published on the Site is provided for informational purposes only. Faibrik strives to ensure its accuracy and keep it up to date but does not guarantee that it is exhaustive, accurate, or error-free.

Details about products, services, features, references, and offerings on the Site are subject to change. Unless otherwise stated, they do not constitute a contractual offer. The characteristics and conditions applicable to Faibrik’s services are defined in the corresponding contractual documents.

Versions of the Site in languages other than French are translated using artificial intelligence. They may contain errors or inaccuracies.

Article 11. Liability

Faibrik takes reasonable steps to ensure the availability, security, and quality of the information published on the Site.

Faibrik cannot be held liable for damages resulting from, among other things, use of the Site in violation of these T&Cs, temporary unavailability, malfunctions attributable to your technical environment or a third party, or any circumstances beyond its reasonable control.

No provision in these T&Cs shall exclude or limit liability that cannot legally be excluded or limited.

Article 12. Amendments to the T&Cs

Faibrik reserves the right to modify these T&Cs at any time to adapt them to changes in the Site or regulations. The applicable version is the one in effect and accessible on the Site at the time of your visit. We recommend that you regularly review the latest online version.

Article 13. Applicable Law and Jurisdiction

These T&Cs are governed by French law.

In the absence of an amicable resolution, any dispute arising from access to or use of the Site shall be submitted to the competent French courts.

Article 14. Contact

For any questions regarding these T&Cs or the Site, you may contact Faibrik at: contact@faibrik.com.