Over 10 years of AI applied to customer service
Powered by experts from IBM.
Does standard software force you to change the way you work?
Most customer service platforms impose their processes. Tools multiply, data scatters, and your teams end up working around the system instead of with it. As for traditional custom projects, they promise everything but take months to deliver anything.
How it works
A step-by-step approach, agile from day one: start small, deliver fast, scale smart.
01
Start with your needs
We identify pain points and quick wins with you. A Discovery audit of your interactions can serve as the starting point. iQ →
02
Launch with a first scope
Together, we select a simple yet impactful area, assemble it using our modules, and get it up and running quickly.
03
Connect and enhance
We integrate the solution with your tools (CRM, ERP, DMS, telephony) and develop features unique to your organization.
04
Evolve continuously
With every iteration, your feedback shapes the next steps. The solution expands to new needs at your pace.
Your customer service software, built with you
Your needs, our modules
Every need is met with a proven module, tailored to your organization.
They built their solution with fAibrik
BLP
How BLP built and scaled its solution with fAibrik
“What truly convinced us about fAibrik was its ability to deliver ultra-customization, far beyond what we imagined. While other platforms limit us to predefined features, fAibrik lets us tailor every detail to our specific business goals.”
We first designed the solution based on BLP’s needs. Then, as they used it, and with our close support, new requirements emerged. Thanks to the platform’s flexibility, we continuously evolved the solution to better match their processes and teams.
Download the customer story
Why choose fAibrik for your customer service software?
01
02
Proven modules, not a project from scratch
Your specific needs build on a platform already in production for our clients.
03
An agile approach
A first scope delivered fast, then evolutions at your pace.
04
Hands-on support
Throughout your journey.
05
A sovereign platform
Hosted in the EU: A key trust factor, especially for the public sector.
Our modules
Looking for a specific solution, like a conversational agent or an omnichannel platform? Discover our modules, designed to address distinct needs. And because every customer service is unique, each one adapts to your challenges, tools, and processes.
Frequently asked questions
What is custom customer service software?
It’s software adapted to your channels, tools, and processes, rather than a standard tool that imposes its own. At fAibrik, it’s built using proven modules, connected to your tools, and enhanced with features specific to your organization.
How long does it take to get started?
We move in stages, agile from the start. We begin with a simple first scope, delivered quickly, then expand the solution through iterations.
Do I need all the modules?
No. You start with the ones you need and add others when you’re ready.
Can you develop custom features?
Yes. Beyond assembling modules and integrating with your tools, we develop features unique to your organization.
Does the solution integrate with our existing tools?
Yes. It connects to your business tools (CRM, ERP, DMS, CMS, telephony, marketplaces), both reading and writing, including in-house developed tools.
Is the solution available as SaaS or on-premise?
Both, with a third option: SaaS hosted in the EU, a dedicated instance (your isolated platform, hosted in the EU by fAibrik), or on-premise in your own infrastructure.