The challenge our customers face
Your customers reach out through the channels that work best for them. That means your customer service must be everywhere they are. But as channels multiply, managing requests becomes increasingly complex.
Your teams juggle multiple tools, waste time tracking down conversation histories, and some requests slip through the cracks. Cockpit brings all your requests, from every channel, into one interface, adapting to your tools, processes, and industry.
The different types of customer interactions
Requests from all your channels
emails, calls, chat, social media and messaging, SMS/RCS: your customers contact you through their preferred channels. Between urgent requests, repetitive questions, and complex situations, your teams need to quickly identify priorities and deliver the right response.
Customer reviews
they directly shape your company’s reputation. It’s a business card you don’t write, but you can influence. Responding to reviews, whether positive or negative, helps reassure prospects, reward loyal customers, and protect your e-reputation.
Incoming documents
order forms, proofs, surveys… Processing them often takes up valuable time, even though these are repetitive, low-value tasks.
The real question isn’t “Should I centralize my customer requests?” but “Which tool will adapt to my channels and my organization without disrupting everything overnight?”
Why customer knowledge matters
Centralizing your requests also means giving your teams the right customer insights, at the right time, so they can respond quickly and accurately:
Customers no longer have to repeat themselves between agents or channels.
Your agents get instant context, without wasting time searching for past interactions.
Every exchange builds on the last, no matter the channel.
Our solution to centralize your requests
Every customer service team has its own channels and priorities. Cockpit adapts to your organization, not the other way around.
Cockpit
Cockpit consolidates all your customer requests, emails, calls, messages, reviews, and documents, from over 50 channels into a single interface. AI analyzes each request upon arrival, categorizes it, prioritizes it, assigns it to the right agent or even automates the entire process. Your teams instantly access a customer’s full history without manual data entry, so they can focus on requests that truly need their attention.
Discover Cockpit- Centralizes all your channels in one interface
- Automatically categorizes and prioritizes incoming requests
- Analyzes customer sentiment
- Intelligently assigns requests to the right agent
- Reads and processes documents in all formats (PDF, images, scans)
- Provides a 360° customer profile, built from all your channels
- Delivers a complete customer history, accessible in one click
- Generates AI-written responses in your brand’s tone
- Automates replies to positive reviews, frequent questions, and document processing: you decide what to automate
- Integrates with your business tools
- Offers a dashboard to monitor your customer service activity
Results our customers achieve
more orders handled during sales peaks without last-minute hiring
fewer follow-up tickets processed manually by agents
customer requests managed per month
What’s the optimization potential for centralizing your customer requests?
Customer story
How did this online wine retail leader handle activity spikes while maintaining top-tier customer service?
“fAibrik transformed my customer service”
Vinatis deployed Cockpit to centralize all its channels in 7 languages, effortlessly handling activity peaks without compromising response quality.
- Up to 5x more orders handled during sales
- 65% fewer follow-up tickets processed by agents
- 24/7 availability
Frequently asked questions
Does Cockpit really centralize all my channels, including the ones I already use?
Yes. Cockpit connects to your existing channels (emails, calls, chat, social media, SMS, contact forms, review platforms) and business tools (CRM, ERP, DMS, CMS, telephony), without requiring a rebuild.
Does the customer profile update automatically with each new interaction?
Yes. Every new exchange, regardless of channel, automatically enriches the customer profile, with no manual input.
Do my agents need to switch tools to access customer history?
No. The full history is available directly in Cockpit, without changing interfaces or channels.
Will I lose my conversation history when migrating to Cockpit?
Quite the opposite. Customer history is one of Cockpit’s core benefits. Your agents can access every past exchange, no matter the original channel.
How long does it take to centralize my customer requests with Cockpit?
The timeline depends on the number of channels and existing business tools. A first scoping call with our team will define a plan and schedule tailored to your organization.
Does Cockpit work for my industry?
Yes. Centralizing customer requests is a universal need across sectors: e-commerce, retail, social housing, local government, or B2B. Cockpit adapts to your channels and organization, not the other way around.