Results achieved by our public sector clients
of backlogged tickets cleared
What’s the optimization potential for your local government customer service?
The challenges of local government customer service
Local government customer service faces unique demands due to its public sector role:
Multiple public service missions
Water, waste, transport, housing, civil status, or urban planning: each department handles a high volume of inquiries, often with limited resources. Delivering quality service across all these areas is a daily challenge.
Responsiveness expected across all channels
Residents expect fast answers, whether they contact you by phone, email, form, or chatbot. Every delay impacts how they perceive public service quality.
Optimizing resources without compromising service
Local governments must improve access to public services while controlling costs, meeting stricter regulatory requirements, and maintaining control over resident data. Teams need to do more with the same, or fewer, resources.
Continuity of service during exceptional situations
Water leaks, pollution incidents, severe weather, or restrictions can trigger a surge in inquiries within hours. Your teams must keep residents informed quickly, even when demand spikes.
Different services, same quality standards
Front desk, water, waste, urban planning, or housing: despite diverse missions, staff turnover, or new hires, every resident expects reliable, consistent, and uniform answers. No matter which department they contact.
Interest in AI is growing in the public sector, but adoption remains gradual. The real question isn’t why AI? but how to integrate it without disrupting your operations or losing control of costs?
Our modules for local government customer service
Every local government has its own structure, services, and AI adoption pace. Our modules combine to fit your real needs on a platform dedicated to you.
Cockpit
Centralize all resident requests (emails, calls, forms, social media, SMS, reviews) in a single interface, connected to your existing business tools (CRM, ERP, document management) and telephony. Cockpit categorizes and prioritizes each request, and helps your agents draft responses, even during a crisis.
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FAIQ
Answer residents instantly, 24/7, on common questions or the status of their requests, even outside office hours or during a crisis-related surge. Residents gain autonomy, and your agents focus on requests that truly need human intervention.
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iQ
Analyze 100% of interactions with residents: recurring contact reasons, pain points, response quality from your teams and chatbots. Turn previously untapped data into actionable improvement areas.
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Kolaig
Help your agents follow procedures correctly every day: Kolaig answers their questions about internal rules, guides them step-by-step on each case, and trains them with quizzes. New agents ramp up faster, and service quality stays consistent. No matter who answers.
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Customer story
How Grand Annecy’s water service cleared 3 months of backlogged tickets with Cockpit
With fAibrik, Grand Annecy’s water service, the Annecy metropolitan area, manages all resident requests, even during crises: water outages, health risks, restrictions, or billing.
- 3 months of backlogged tickets cleared
Frequently asked questions
Do fAibrik modules integrate with our existing business tools?
Yes, Cockpit connects to your CRM, ERP, document management, and telephony to eliminate manual re-entry and give agents a complete view of resident history.
How does fAibrik help us handle surges in demand, like during a water network crisis?
FAIQ stays available 24/7 to answer residents’ most common questions, even during surges, reducing bottlenecks when your teams need it most. Cockpit categorizes and prioritizes incoming requests so agents tackle the most urgent ones first.
How do you ensure the security of our residents’ data?
Your data is hosted in the EU, and the AI processing your exchanges also runs in the EU. The fAibrik platform is French and sovereign. You then choose your deployment mode: SaaS, dedicated instance, or on-premise.
How can we guarantee consistent response quality across all our departments?
Kolaig provides every agent with the right procedure, regardless of their department or seniority, and iQ measures response quality across 100% of exchanges.
How long does it take to deploy fAibrik in our local government?
Speed and ease of deployment are our priorities. An initial scoping call helps define a timeline and scope tailored to your organization.
Can you respond to our public tenders and procurement processes?
Yes. fAibrik responds to public tenders and procurement processes. We’re also listed on CANUT, allowing you to purchase directly through this procurement center without launching a tender.