Privacy Policy and Cookies

Last updated: October 2, 2026

Article 1. Purpose

This policy outlines how Faibrik collects and processes the personal data of individuals who visit its website www.faibrik.com (hereinafter the “Site”) and use its forms, as well as how it uses cookies and trackers on the Site and the options you have to manage them (Article 9). It supplements the Site’s General Terms of Use. The Site’s publisher is identified in the legal notices.

These processing activities are carried out in compliance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and Law No. 78-17 of January 6, 1978, as amended.

Article 2. Data Controller

The controller for the processing activities described in this policy is:

SAS Faibrik, a simplified joint-stock company with a share capital of €300,550
Registered office: 2 rue des Écureuils, 74940 Annecy, France
Registered with the Annecy Trade and Companies Register under number 841 507 254

For any questions regarding your personal data, you can contact Faibrik’s Data Protection Officer at: dpo@faibrik.com.

Article 3. Data Collected

Faibrik only collects data necessary for the purposes described in Article 4.

Data you provide via the Site’s forms:

Request for a demo, callback, partnership, or information: first name, last name, email address, phone number (optional), subject of the request, and message;

Customer service diagnostic: your responses to the questionnaire, the calculated score, any comments you provide, as well as your first name, last name, professional email address, and phone number (optional);

Download of a white paper or guide, registration for a webinar, or newsletter subscription: the details requested in the relevant form;

Unsolicited application: first name, last name, email address, phone number (optional), your CV, and your message.

Data exchanged via the chat bubble on the Site: the content of the messages you enter.

Navigation data: data collected by cookies and trackers, as described in Article 9, as well as technical data necessary for securing the forms.

Article 4. Purposes and Legal Bases

Purpose	Legal Basis
Respond to your requests for a demo, callback, partnership, or information, and manage the commercial relationship	Pre-contractual measures taken at your request and Faibrik’s legitimate interest in developing its business
Provide you with your diagnostic results and follow up with you about them	Your consent, obtained via the diagnostic form
Send you the requested content (white paper, guide, webinar) and, if you have agreed, the newsletter	Your consent
Review your application	Pre-contractual measures taken at your request
Respond to messages exchanged via the chat bubble	Faibrik’s legitimate interest in responding to visitors who contact it
Generate Site traffic statistics	Your consent, obtained via the cookie banner
Protect the Site’s forms against automated submissions and abuse	Faibrik’s legitimate interest in ensuring the Site’s security

The diagnostic score is calculated automatically based on your responses. It is used solely to prepare the follow-up discussion offered to you and has no legal effect on you.

Article 5. Data Recipients

Your data is only accessible to authorized Faibrik teams: sales teams for contact requests and diagnostics, and recruitment staff for applications.

It may be shared with Faibrik’s technical subcontractors, strictly within the scope of their mission:

OVH SAS (Roubaix, France), host of the Site, the forms database, and the fAibrik platform that receives requests and chat bubble messages;

Google, for audience measurement (Google Analytics 4, loaded via Google Tag Manager), only if you have consented, and for form protection (Google reCAPTCHA).

Faibrik does not sell or rent your personal data.

Article 6. Transfers Outside the European Union

Your data is hosted in France. Services provided by Google (Google Tag Manager, Google Analytics 4, and Google reCAPTCHA) may involve data transfers to the United States. These transfers are based on Google’s certification under the Data Privacy Framework.

Article 7. Retention Periods

Contact requests, demos, and diagnostics: 3 years from your last contact, the period recommended by the CNIL for prospect data

Unsuccessful applications: 2 years from your last contact, unless you object

Newsletter subscription: until you unsubscribe

Messages exchanged via the chat bubble: 3 years from the last message

Data from cookies: within the limits set out in Article 9 (13 months for cookies, 25 months for collected information)

After these periods, your data is deleted or anonymized.

Article 8. Security

Faibrik implements appropriate technical and organizational measures to protect your data against loss, alteration, disclosure, or unauthorized access: hosting in France, encryption of exchanges with the Site, access to data limited to authorized personnel, and protection of forms against automated submissions.

Article 9. Cookies

9.1 What is a cookie?

A cookie is a small text file stored and read, subject to your choices, on your device (computer, tablet, phone) when you visit a website. It enables, among other things, the recognition of your device, the storage of your preferences, the security of your navigation, or the generation of traffic statistics. The term “cookie” is used here in a broad sense and covers all trackers stored or read during navigation.

9.2 Cookies used on the Site

The cookies used on the Site fall into the following categories.

Strictly necessary cookies. Essential for the Site’s operation and the provision of the services you request (session management, security, protection of forms against automated submissions, load balancing, storage of your cookie preferences). In accordance with regulations, these do not require your consent and cannot be disabled via the management module.

Audience measurement cookies (Google Analytics). The Site uses Google Analytics 4, provided by Google, to generate anonymized traffic statistics and improve the Site. This solution does not fall under the CNIL’s exemptions: its use therefore requires your prior consent. Data collected by these cookies is processed by Google, including outside the European Union, based on Google’s certification under the Data Privacy Framework.

The Site does not use any advertising, retargeting, or social media cookies.

The details of the cookies used are presented in the table below.

Cookie Name	Provider	Purpose	Retention Period	Consent Required
Consent cookie (set by the banner)	Faibrik	Store your cookie preferences	6 months	No
_GRECAPTCHA	Google reCAPTCHA	Protect forms against automated submissions	6 months	No
_ga	Google Analytics	Distinguish visitors	13 months	Yes
_ga_[identifier]	Google Analytics	Maintain measurement session state	13 months	Yes

Google Analytics cookies are configured with a retention period limited to thirteen (13) months, in line with CNIL recommendations.

9.3 Your consent

On your first visit, a banner informs you about the use of cookies and allows you to accept, reject, or manage them. Rejecting cookies is as simple as accepting them. No cookies requiring consent are stored before you make your choice, except for strictly necessary cookies.

You can change your preferences at any time via the “Manage my cookies” module available on the Site. Your preferences are stored for six months, after which your consent is requested again.

9.4 How to manage cookies

You have several ways to control cookies.

On the Site, by using the “Manage my cookies” preference module, which allows you to accept or reject cookies individually or by category.

Via your browser, you can configure cookie settings through its options. Each browser has its own settings, documented in its help section (Google Chrome, Mozilla Firefox, Safari, Microsoft Edge).

Please note that blocking certain cookies, particularly strictly necessary ones, may impair your browsing experience or make some Site features unavailable.

9.5 Retention periods

The lifespan of cookies requiring consent does not exceed thirteen (13) months. Information collected through them is not retained beyond twenty-five (25) months. After these periods, your consent is requested again.

Article 10. Your Rights

In accordance with regulations, you have the following rights regarding your data:

Right of access, rectification, and erasure;

Right to restriction of processing and right to object, including to commercial prospecting;

Right to data portability;

Right to withdraw your consent at any time, when processing is based on it, without affecting the lawfulness of processing carried out before withdrawal;

Right to define directives regarding the fate of your data after your death.

To exercise these rights, write to dpo@faibrik.com. Proof of identity may be requested if there is reasonable doubt about your identity. Faibrik will respond within one month of receiving your request.

If you believe, after contacting Faibrik, that your rights are not being respected, you can file a complaint with the CNIL (www.cnil.fr).

Article 11. Policy Amendments

Faibrik may update this policy to adapt it to changes in the Site, the processing activities, the trackers used, or regulations. The applicable version is the one in effect and available on the Site at the time of your visit.

Article 12. Contact

For any questions about this policy, cookies, or exercising your rights, you can contact Faibrik’s Data Protection Officer at: dpo@faibrik.com.