AI & Customer Service

Rethink your customer service in the digital age: According to Fevad’s figures, e-commerce in France generated over €100 billion in revenue, with 200'000 websites and more than 40 million French customers in 2020. These statistics highlight the growing importance of digital. Yet customers are becoming increasingly demanding. To help your business enhance its customer service, highly effective artificial intelligence technologies are available. What do customers need? Over 8 in 10 consumers purchased products or services online in 2020 (Fevad). Due to the health crisis, this figure is rising even faster than in previous years. As a result, companies must have a strong online presence. However, competition is fierce, and the key differentiator is customer service. What do buyers expect from your customer service? They expect a highly responsive service, whether for order issues, complaints, refunds, claims, and more. After-sales support is a critical factor in customer satisfaction. Consumers demand availability and responsiveness from the companies they trust with their purchases. Where does AI come in? Artificial intelligence helps lighten the load for customer service teams, boosting their productivity. It can support your advisors daily, like a digital assistant that retrieves essential information for processing email tickets. It handles repetitive tasks autonomously, allowing teams to resolve cases faster and operate more efficiently. Combining AI with your customer service is the best way to keep your buyers satisfied!