Facing data privacy and sovereignty challenges, fAibrik enables organizations to deploy its AI agents on-premise
Annecy, March 11, 2026. As artificial intelligence becomes a cornerstone of customer relations, more and more companies are seeking to regain control over their data and technological infrastructure. To meet this demand, fAibrik, a French startup specializing in AI for customer service, announces the launch of an on-premise offering that allows businesses to deploy its AI agents directly on their own servers. The announcement will be showcased at the All4Customer Paris trade show from March 24 to 26, 2026 (stand G61, Porte de Versailles).
The rise of generative AI and conversational assistants is transforming customer relationship management. Companies now leverage user interactions to automate responses, enhance customer experience, and train their AI models. In this context, customer data and interaction histories have become strategic assets. Yet most customer service solutions today rely on fully cloud-hosted SaaS architectures, where data and processing pass through external infrastructures. For many organizations, this dependency raises several critical concerns: protecting customer privacy, controlling the data used to train AI models, rising costs tied to cloud infrastructure and APIs, and technological dependence on international providers.
To address this market shift, fAibrik is launching an on-premise version of its customer service platform. Unlike traditional SaaS solutions, this offering allows organizations to install all AI agents directly on their own servers. Customer data, interaction histories, and AI processing remain fully under the company’s control, ensuring compliance with internal security policies and complete independence from the cloud. "Customer data is becoming the fuel for enterprise AI. Many organizations now realize they may not want these strategic assets passing through or stored in external infrastructures," explains Jérôme de Nomazy, CEO and co-founder of fAibrik. "With our on-premise solution, we enable businesses to deploy high-performance AI while maintaining full control over their data and processing," confirms Pierre Kauffmann, CTO and co-founder of fAibrik. Initially, this on-premise approach is available for the conversational AI agents in fAibrik’s intelligent chatbot solution. It will gradually be extended to the entire platform, which includes omnichannel interaction centralization, process automation, and analytics and reporting tools.
Founded in Annecy by two former IBM Watson experts, fAibrik has been developing AI solutions for customer relations for over ten years, a rare expertise in the French market. The startup offers an all-in-one platform that centralizes customer interactions, automates certain processes, and leverages AI to enhance response quality and speed. Driven by the growing adoption of AI in customer service, the company has seen its customer base grow by around 50%.
fAibrik will present its on-premise offering at the All4Customer Paris trade show from March 24 to 26, 2026, at Porte de Versailles (stand G61). The team will provide live demonstrations and personalized discussions. Interviews with the founders can be arranged on-site. Schedule a meeting
Founded in Annecy by two former IBM Watson experts, fAibrik is a French startup specializing in AI solutions for customer relations. Its omnichannel platform centralizes customer interactions, automates processes, and leverages AI to improve user experience. The company develops custom solutions to make artificial intelligence accessible and operational for organizations of all sizes. Read the article
