On Thursday, September 11, we hosted a highly anticipated webinar on AI in customer service. Far from vague promises and theoretical discussions, our goal was clear: to show you how AI is concretely transforming customer relationships today.
On Thursday, September 11, we hosted a webinar that drew significant interest on AI in customer service. Moving beyond hype and abstract talk, our mission was straightforward: to demonstrate how AI is already reshaping customer relationships in practice.
Three experts with complementary perspectives shared their insights and real-world experience:
Jérôme de Nomazy (Co-founder of fAibrik) for technical expertise
Lobna Calleja (Former HR Director and AI Trainer, "Need Nothing, Want AI") for human challenges
Stéphane Ronteix (President of Citizen Call) for operational implementation
In just one hour, you’ll leave equipped with a clear roadmap to design your AI adoption strategy, implement it effectively, and bring your teams on board with the changes it brings. All illustrated with real-world use cases and concrete examples.
The webinar also unveiled the findings of our joint survey with Citizen Call on AI adoption among French companies.
The key takeaway? 1 in 3 companies already uses AI agents in their customer service.
A powerful signal that confirms what we see on the ground: AI is no longer a technology of the future, it’s an operational reality already transforming the most high-performing customer service teams.
Want full access to the replay and the detailed survey results? Fill out the form by scrolling down the page or contact us directly.
For all our tips, real-world examples, and best practices, watching the replay is a must! Below, we’ve shared just a quick recap of the webinar.
From simple chatbots to sales assistants: AI agents deliver smooth, natural conversations for your customers. They leverage your knowledge base and customer data to provide fast, accurate responses.
In practice, AI agents excel at:
Here are two of the four steps for successfully deploying an AI-augmented customer service, as outlined in the webinar.
AI must address specific business challenges aligned with your company strategy. Productivity gains, improved customer satisfaction, cost reduction: be clear about your goals.
Structure your knowledge base: AI only reflects the quality of your data. A complete, up-to-date, and well-organized knowledge base is the foundation of any successful automation.
Best practices for smooth AI adoption from an HR perspective include:
Making AI a company-wide initiative, not just an HR or IT project, so every employee feels involved.
Communicating the vision clearly: objectives, expected outcomes, and impact on roles. Identifying ambassadors among the three types of employees facing change to establish an ambassador program.
Fill out the form linked to this article, and we’ll send you the webinar replay along with the results of our survey with Citizen Call. You’ll walk away with AI implementation best practices for your customer relationships, backed by real-world examples.
Jérôme de Nomazy, Co-founder of fAibrik. For technical questions and implementing your AI solution, click here: Contact us
Lobna Calleja, Former HR Director and AI Trainer. To facilitate AI adoption and organizational transformation (consulting, training, speaking engagements), click here: Lobna Calleja's LinkedIn profile
Stéphane Ronteix, President of Citizen Call. For strategy and AI deployment support, click here: Book a meeting with Stéphane Ronteix
