Discover the live customer case of Touraine Logement, which implemented its custom social housing chatbot, and the results
Every day, your tenant services team is overwhelmed with the same questions: "I have a water leak, what should I do?", "What’s the locksmith’s number?", "How do I get my rent receipt?" These requests, while legitimate, consume valuable time your advisors could spend on higher-value issues. The solution? Make these answers instantly available 24/7, with no human intervention. That’s exactly what an AI chatbot designed specifically for social housing providers delivers.
Touraine Logement is a major player in social housing in Indre-et-Loire. The organization manages over 7'000 homes across 153 municipalities, with expertise spanning the construction of rental housing, medical centers, daycare facilities, and residential homes, as well as property and social management.
Launched in early 2026, Touraine Logement’s AI chatbot relies on a structured knowledge base. When a tenant asks a question, the AI searches for the information and responds in natural language, just like a human advisor. The tone, use of formal or informal address, and even the number of emojis can be fully customized to match your organization’s identity.
The integrated AI model underwent specialized fine-tuning by fAibrik’s teams. In practice, the artificial intelligence was trained to operate within the precise scope of social housing: it understands industry challenges, sector-specific terminology, and the boundaries of its role.
In just 20 minutes, this webinar shows how a social housing provider transformed tenant request management with AI. Agenda:
More time to focus on complex requests requiring human expertise. Faster upskilling thanks to easier access to internal knowledge.
Reliable answers anytime, with no waiting. They become active participants in their rental journey.
