How Vinatis Handles Up to 22'000 Customer Requests Per Month Without Ever Compromising Quality

Discover how this European leader in online wine sales manages a multichannel, multilingual customer service. With their custom AI solution, their team now handles activity spikes, surges in requests and repetitive inquiries without sacrificing quality.

Au sommaire : the initial challenges, the three-phase rollout (centralizing requests, managing customer reviews, chatbot), the step-by-step implementation approach, and the measurable results achieved.

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