Between revolutionary promises and fears of dehumanization, AI in customer service sparks debate. But beyond the rhetoric, what’s the real situation on the ground in France?
To find out, we conducted an exclusive survey with Citizen Call among French customer service teams. The result: the 2025 AI Agents Barometer, offering a factual, no-filter snapshot of AI adoption in France.
What This Barometer Reveals
71% of French companies have already adopted, or plan to adopt, AI agents. This isn’t just experimentation; it’s a full-scale movement.
Who are the pioneers? Sectors, company sizes, digital maturity: concrete data to benchmark your position against peers.
Balancing AI and human touch: A critical question for both your teams and your customers.
The real adoption barriers. The surprise? It’s not budget holding companies back, it’s technical skills.
Debunked misconceptions: What companies feared before deployment… and what they actually encountered after.
Why Download the 2025 AI Agents Barometer?
This barometer replaces assumptions with data, helping you benchmark your position, anticipate real challenges, and make informed decisions.
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